Ritter - Castle

Wally,
I wish to thank you for the time and effort which was provided by you in my moment of need. After calling the Dental Supply Company, they wanted an outrageous amount of money.....

Juan Valdes, DDS
Hallandale Beach, FL



"My Statim 2000 stopped working.

Benco dental came down and said the thermal fuse and computer board was bad. Cost $2600 to repair with 90 day warrenty or new Statim.

Went to your website to troubleshoot the problem. The thermal fuse was bad but also both the water filters were clogged.



Wally, thank you and your company for providing great customer service and all the help I needed to fix my autoclave. It took only few minutes, but it definitely saved me and my office lots of money.
Clearview Medical.com



When they returned it (with a bill of over $500, it still did not work) They picked it up again, saying it "worked for them," returned it again after a few weeks, and said they had no problems with it now-not telling me what was wrong with it. Uggh. Did not work after a couple of cycles. Then took it to another place. Same story.

Wally guided me through the process and only asked that if I had to purchse any autoclave parts, I would think of him. I wouldn't go anyplace else. I owe him and am not sure how to pay him, since he gave me proper advice and it worked, and I didn't have to purchase anything--at least not this time. His name goes down in my book. If I ever need any autoclave repairs, or parts, or even a new autoclave, it's going to be from Wally. That's my take!

Larry Baker, DVM
Decatur, IL
NorthgatePetCinic.com



The report on my Statim 2000 from the repair shop said: You can pay $3,195 and have a 90 day warranty; or we will give you a deal, and for only $1,400 more or for a mere $ 4,400 we will give you a brand new Statim 2000.

I found Wally at allclaveparts.com and he sold me the replacement part for the broken thermocouple probe. It cost me less than $250.00 which included shipping and a tutorial on how to do the repair. In addition, Wally is the real deal. He walked me through the entire process, made phone calls for me to get additional helpful information. Besides that he was fun to talk to.

Greg Prior, DDS
Clearwater, FL
DoctorPrior.com

SacDentist.com

Claremont Veterinary Hospital



Glad I came across your site. My tech told me my STATIM 2000 repair could either be about $350 (if it was only the thermal fuse) or up to $1500 if it was another problem. Then Googled the error code 25 and came across your site. I decided to take a chance and ordered the thermal fuse. It worked! Thank you for the great diagnosing help and thorough instructions.

Craig Haruki DDS
Lihue, HI


" It was a pleasure working with Wally who saved me thousands over what I would have had to pay when the Patterson tech did not know I could find a replacement board for my Midmark sterilizer. Thanks "

Dr Joseph Whitehouse
Castro Valley, CA
Create A Smile

Wally,

I am very pleased with the ease at which troubleshooting can be accomplished using your website. I was told by the repair folks that my autoclave was obsolete and parts could not be obtained. Well, that same autoclave is once again working like a champ thanks to allclaveparts.com.

Steve Douglas, DDS
Indianapolis, IN
stevedouglasddspc.com

"In so many service calls, one is paying not just for what the technician does, but what he knows, and Wally provides that knowledge free of charge. I only wish that I had someone of his caliber to support all of the equipment in my office, and recommend him without reservation. Thanks, Wally!"

John P. Vogl, DDS
Manchester, Missouri

"The last time my Statim went out (only 3 years ago) I had to send it in and I did not see it again for a month and a half. And it cost me $2000. This time I wasn't so quick to send it back to Statim. The Statim was up and running (with a brand new waterpump) in about a week. Many thanks to AllClaveParts and Wally! "

Dr Peter Neuhaus, DDS Wilmette, IL
Wilmette Dental.com

"Awesome site, you just saved me a ton with your detailed troubleshooting section and ordered the right part for repair. I appreciate it!!!! I will be back as needed and send others your way. "

Ryan Walrath, DVM Keokuk, Iowa
Two Rivers Veterinary Center

"It now runs like a top and you literally saved me a thousand dollars! If all internet based companies had your customer service, my mother wouldn't be so afraid of computers!!!! Thank you sir for your patience and expertise,"

Daniel O'Hare San Francisco, California

"Thanks a lot Wally for your help and training in knowing how find a solution to the problem."

Dr. Gabriel Peralta Toledo Dental Implantologist Cuernavaca Morelos, México