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I wish to thank you for the time and effort which was provided by you in my moment of need. After calling the Dental Supply Company, they wanted an outrageous
amount of money.....
Juan Valdes, DDS
Hallandale Beach, FL
"My Statim 2000 stopped working.
Benco dental came down and said the
thermal fuse and computer board was bad. Cost $2600 to repair with 90
day warrenty or new Statim.
Went to your website to troubleshoot the
problem. The thermal fuse was bad but also both the water filters were
Wally, thank you and your company for providing great customer service and
all the help I needed to fix my autoclave. It took only few minutes, but it
definitely saved me and my office lots of money.
When they returned it (with a bill
of over $500, it still did not work) They picked it up again, saying it
"worked for them," returned it again after a few weeks, and said they had no
problems with it now-not telling me what was wrong with it. Uggh. Did not
work after a couple of cycles. Then took it to another place. Same story.
Wally guided me through the process and only asked
that if I had to purchse any autoclave parts, I would think of him. I
wouldn't go anyplace else. I owe him and am not sure how to pay him, since
he gave me proper advice and it worked, and I didn't have to purchase
anything--at least not this time. His name goes down in my book. If I ever
need any autoclave repairs, or parts, or even a new autoclave, it's going to
be from Wally. That's my take!
The report on my Statim 2000 from the repair shop said: You can pay $3,195 and have a 90 day
warranty; or we will give you a deal, and for only $1,400 more or for a mere
$ 4,400 we will give you a brand new Statim 2000.
I found Wally at allclaveparts.com and he sold
me the replacement part for the broken thermocouple probe. It cost me less
than $250.00 which included shipping and a tutorial on how to do the repair.
In addition, Wally is the real deal. He walked me through the entire
process, made phone calls for me to get additional helpful information.
Besides that he was fun to talk to.
Glad I came across your site. My tech told me my STATIM 2000 repair could
either be about $350 (if it was only the thermal fuse) or up to $1500 if it
was another problem. Then Googled the error code 25 and came across your site. I decided to take a chance and ordered the thermal fuse. It worked! Thank you for the great diagnosing help and thorough instructions.
Craig Haruki DDS
" It was a pleasure working with Wally who saved me thousands over what I
would have had to pay when the Patterson tech did not know I could find a
replacement board for my Midmark sterilizer. Thanks "
I am very pleased with the ease at which troubleshooting can be accomplished
using your website. I was told by the repair folks that my autoclave was
obsolete and parts could not be obtained. Well, that same autoclave is once
again working like a champ thanks to allclaveparts.com.
"In so many service calls, one is paying
not just for what the technician does, but what he knows, and Wally provides that knowledge free of charge.
I only wish that I had someone of his caliber to support all of the equipment in my office, and recommend him without
reservation. Thanks, Wally!"
John P. Vogl, DDS
"The last time my Statim went out (only 3 years ago) I had to send it
in and I did not see it again for a month and a half. And it cost me $2000. This
time I wasn't so quick to send it back to Statim. The Statim was up and
running (with a brand new waterpump) in about a week. Many thanks to AllClaveParts and Wally! "
"It now runs like a top and you literally saved me a thousand dollars! If all internet based
companies had your customer service, my mother wouldn't be so afraid of computers!!!!
Thank you sir for your patience and expertise,"
San Francisco, California
"Thanks a lot Wally for your help and training in knowing how find a solution to the problem."
Dr. Gabriel Peralta Toledo
Cuernavaca Morelos, México